VisionCare Plan T's and C's
Buchanan Optometrists VisionCare Plan Terms and Conditions
These Terms and Conditions apply to the Buchanan Optometrists VisionCare Plan.
1. About Us
Buchanan Optometrists Ltd is a company registered in England & Wales (Company No. 06665407).
Registered Office:
MFW, Dour Street
Dover
Kent
CT16 1BL
Email: [email protected]
Telephone: 01634 980021
References in these Terms to “we”, “us”, or “Buchanan Optometrists” mean Buchanan Optometrists Ltd.
2. Acceptance of Terms
By enrolling in the VisionCare Plan and making payments by Direct Debit, you agree to be bound by these Terms and Conditions for the minimum membership period and any subsequent renewal period.
3. Nature of the VisionCare Plan
The VisionCare Plan is a membership programme designed to spread the cost of professional eye care and provide access to services and benefits throughout the membership period.
Monthly payments:
- contribute towards the provision of professional eye care
- support the administration of the membership scheme
- maintain the availability of clinical advice and member benefits
VisionCare Plan payments are not held as a savings account and do not accumulate as credit.
Payments made under the VisionCare Plan are not refundable, except in the case of administrative error or where required by law.
4. Availability of Professional Care
Membership provides access to professional eye care services, clinical advice, and VisionCare benefits while the membership remains active.
Monthly payments are not linked to a specific appointment or individual service.
Accordingly, membership payments are not refundable if services or benefits are not used during the membership period.
5. Eye Examination Recalls
Eye examinations will be scheduled according to the optometrist’s clinical recommendation.
This is typically every one or two years, depending on:
- age
- eye health
- general health
- clinical requirements
Eye examinations may occur earlier or later than the nominal recall interval depending on clinical advice, patient availability, and appointment scheduling.
Delays in attending appointments do not entitle members to a refund of membership fees.
6. Services Included
VisionCare Plan membership entitles members to receive services normally provided by Buchanan Optometrists as part of their ongoing professional eye care.
Details of benefits are listed in the VisionCare Plan information leaflet, which may include:
- routine eye examinations
- spectacle discounts
- spectacles MOT and adjustments
- access to professional advice
7. Services Not Covered
VisionCare Plan membership does not cover:
- services provided by other practitioners
- hospital or specialist referrals
- contact lens fittings, reviews, or contact lens related care
Contact lens services are available through the Buchanan Optometrists Contact Lens Membership Plan.
8. NHS Entitlement
Where a member qualifies for an NHS-funded eye examination, Buchanan Optometrists may claim the appropriate NHS fee.
This does not affect VisionCare Plan payments and no reimbursement or deduction will be made.
9. Spectacles MOT
Members may book a Spectacles MOT appointment, which may include:
- ultrasonic cleaning
- tightening of screws
- checking frame fit
- replacement of nose pads where applicable
- cleaning of lenses
Appointments can be arranged by contacting the practice.
10. Emergency Advice and Appointments
VisionCare membership includes access to professional advice.
Urgent or emergency appointments may be chargeable depending on the nature of the consultation and will be confirmed at the time of booking.
11. Spectacle Discounts
VisionCare Plan members may receive up to 15% discount on new complete spectacles or sunglasses purchased from Buchanan Optometrists.
A complete pair of spectacles means:
- a new frame
- two new lenses
Discounts:
- exclude re-glazing existing frames unless stated
- cannot normally be combined with other offers or promotions
12. Multiple Pair Offer
Members purchasing two complete pairs of spectacles at the same time may receive additional discounts:
- Up to 15% off the first pair
- Up to 20% off the second pair
Conditions:
- both pairs must have the same lens type
- both pairs must have the same prescription
- the higher-value pair will be treated as the first pair
13. Active Membership Requirement
VisionCare Plan benefits, including spectacle discounts and other member advantages, are available only while membership payments remain active and up to date.
If membership payments cease or the membership is cancelled, all associated benefits will end.
14. Your Responsibilities
Members agree to:
- attend scheduled appointments
- provide reasonable notice when cancelling appointments
- pay any missed appointment fees where applicable
- maintain Direct Debit payments
15. Payment of Membership Fees
Membership fees must be paid by Direct Debit through our authorised payment provider.
Membership benefits remain active only while payments are up to date.
No refund of membership fees will be provided except in the case of administrative error or where required by law.
16. Missed or Delayed Appointments
Members are responsible for arranging and attending appointments when due.
If appointments are missed or delayed, membership fees remain payable and no refund will be provided.
17. Changes to Membership Fees
Buchanan Optometrists may amend the monthly membership fee from time to time.
Members will be given reasonable notice of any changes.
If a member does not accept the change, they may cancel the membership at the end of the minimum term.
18. Minimum Membership Period
VisionCare Plan membership has a minimum subscription period of either 12 or 24 months, depending on the selected plan.
After the minimum term, membership will continue on a rolling monthly basis until cancelled.
19. Cancelling Membership
After the minimum term, membership may be cancelled by providing 21 days’ notice before the end of a calendar month.
Notice may be given by contacting:
Email: [email protected]
Telephone: 01634 240645
All outstanding balances must be settled before cancellation takes effect.
20. Minimum Membership Commitment and Recovery of Benefits
The VisionCare Plan is designed as a long-term eye care membership.
If membership is cancelled during the minimum membership period, Buchanan Optometrists reserves the right to recover the value of any:
- discounts
- services
- benefits
received under the scheme.
This may include the difference between the discounted price paid and the standard retail price for products or services obtained during the membership.
21. Spectacle Orders During Membership
If spectacles or other optical products are ordered while VisionCare membership is active, cancellation of membership will not affect payment obligations relating to those products.
22. Direct Debit Cancellation
If a Direct Debit is cancelled without prior agreement:
- VisionCare membership will end
- membership benefits will cease
Services or products received while the membership was active may be charged at the standard retail price where applicable.
An administration fee of up to £50 may be charged to cover reasonable administrative costs associated with unauthorised cancellation or reinstatement.
23. Non-Payment
If payment remains outstanding one month after the due date:
- membership may be terminated
- outstanding balances will remain payable
No reimbursement will be made for payments already received.
24. Accidental Damage Cover
Where included in your plan, the VisionCare Accidental Damage Scheme provides cover for accidental damage to spectacles purchased from Buchanan Optometrists while membership is active.
Cover normally lasts two years from the date of purchase.
Claims are subject to:
- approval under the scheme rules
- an excess charge
Full scheme details are available from the practice or website.
25. Termination by Buchanan Optometrists
Buchanan Optometrists may terminate membership by giving two months’ notice.
Membership may end immediately if:
- payments cease
- Direct Debit is cancelled
- these terms are breached
26. Changes to Terms
Buchanan Optometrists may update these Terms and Conditions where reasonably necessary.
The latest version will always be available:
- in practice
- on our website
Members will be given reasonable notice of any material changes.
27. Non-Transferable Membership
VisionCare membership is personal to the member and cannot be transferred to another person or optical practice.
28. Governing Law
These Terms and Conditions are governed by English law.
