Glasses have changed her life completely!

 I just wanted to tell you how happy I have been with the care you have given Holly. And thank you for being wonderful!

 Having been in for eye tests myself I never realised you would be able to test Holly’s eyes so young until you spoke to me about bringing her in. At just 3, I thought she may have been frightened by the experience but this couldn’t be further from the truth- she loved her first eye test. You were so kind and patient with her and made the experience really fun. The special children’s tests were much more fun and easier than what you do with adults so I really shouldn’t have worried.  The eye test was completely stress free. She couldn’t wait to come back for her follow up visit and to collect her glasses. You explained every thing in appropriate language to Holly and answered all my questions in a reassuring manner, giving me all the information I needed. We have both learnt a lot about eyes! I have been to other opticians in the past who have been cold mannered, hurried and not forth coming with information but you couldn’t be more different.

I thought Holly’s clumsiness could be due to her feet but since you diagnosed her eye problem and gave her glasses it has changed her life completely. She can run around without fear of an accident. She finds playing easier because she can see what she is doing. Her teachers at pre-school have noticed she is more confident and sociable and she is much happier in herself. She can see things we point out and is not losing things out of her view. I am so pleased you detected her problems so early as she is about to start reading and I realise an eye problem at this age could really have affected her learning. She’s already has more interest in books and uses her computer pad easily.

Holly loves wearing her glasses. She only takes them off when she pretends she’s broken them because she wants to come in and see you all!! And when she has really broken them you fixed them so quickly on the spot. Your choice of children’s glasses is excellent and we appreciate you getting in some special flexi ones for her. All your staff have been great with all the family and the service we receive is exceptional each time we visit. All the children will sit happily entertained in your waiting area for as long as needed. I would never go to another optician. I’m really pleased you encouraged me to bring Holly in and I tell other mum’s at pre-school to make sure they have their children checked at too. 

Kara Ford - Mum to Holy age 3, Lilly 2 and Jenny 5